Commercial Declaration

Commercial Declaration (特定商取引法に基づく表記)

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Company Name

Owner's Name: ABOUR VINCENT
Trade Name: SHIAWASE STORE
Address: 3-38-10-101 MISONO, SAGAMIHARA SHI, MINAMI KU, KANAGAWA
Phone Number: +81-90-9676-7966
Email Address: shiawasemysterybox@gmail.com
Operations Manager: ABOUR VINCENT

Exchange and Return Policy

Delivery Time

Orders are processed within 3 to 5 business days.
Products are available once your order is placed and should be delivered within 14 days.

Accepted Payment Methods

• Credit Card

• Local Bank Transfer

• Konbini

Payment Deadline

• Credit card payments are processed immediately.

• Local bank transfers must be sent within 3 days of placing the order.

Returns and Exchanges Requested by Customers

• Before shipment: You can cancel your order by contacting us.

• After shipment: Unopened items can be refunded or exchanged for an item of equal or lesser value, provided you contact us within 10 days of receiving your order.

• We do not accept returns or exchanges of opened items.

Returns and Exchanges for Defective Items or Services

In case of defects, please contact us.
We will refund the defective item or exchange it for a new one, covering the shipping costs.

Additional Fees

Pricing

Product prices are displayed on each product page (tax included).

Shipping Fees:

• 1 kg: €25

• 1 to 3 kg: €35

• 3 to 4 kg: €55

• 4 kg and more: €75